1. Return Eligibility:
At Stationery House, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return under the following conditions:
a. Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer support team within 5 days of receiving the order. We will arrange for the return and replacement of the damaged or defective product.
b. Incorrect Product or Order: If you receive an incorrect product or if there is an error in your order, please notify us within 5 days of receiving the order. We will assist you in returning the incorrect product and arranging for the correct product to be sent to you.
2. Return Conditions and Process:
a. Timeframe: Returns must be initiated within 5 days from the date of delivery. Beyond this timeframe, we may not be able to accept the return.
b. Product Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received. It should be free from any signs of wear, damage, or alteration.
c. Return Authorization: Prior to returning any product, please contact our customer support team to obtain a return authorization. We may request additional information or documentation to process the return request.
d. Refunds or Exchanges: Depending on the nature of the return, we will offer either a refund or an exchange. Refunds will be issued using the original payment method, and exchanges will be processed for the correct product.
3. Exceptions and Limitations:
a. Non-Returnable Items: Some items may not be eligible for return due to hygiene reasons or other limitations. These may include but are not limited to certain stationery items, opened software or media, and personalized or customized products. Please contact our customer support team for clarification on specific items.
b. Return Approval: All returns are subject to approval by Stationery House. We reserve the right to refuse a return if the product does not meet the specified conditions or if it is outside the allowed return timeframe.
4. Changes to the Return Policy:
Stationery House reserves the right to modify or amend this return policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on the Website.
Please note that this return policy applies only to purchases made through the Stationery House website. For returns of products purchased through other channels or third-party platforms, please refer to their respective return policies.